Deborah Cook
Client Relations
Highly qualified professional with a track record of success in working with Service and Project teams to provide the highest level of service to key accounts. Provide a wide range of administrative and operations support to delivery teams in order to manage all aspects of a client’s project, ensure deliverables meet customer expectations and accurately track project status. Strong problem solver with proven ability to identify and efficiently address client-related issues
2011 - 2011Provided administrative and sales support to the VP of Business Development and the National Sales team.
2009 - 2011Managed all Tradesmen involved with a key facilities management account for Cadillac Fairview. Accountable for building customer relationships by determining client needs and recommending best solutions to ensure concerns were resolved with urgency,
1998 - 2009Provided support to the Service Delivery Manager in all aspects of the account. Liaison among business and technical stakeholders to communicate and validate requirements for changes to business processes, policies, and information. Responsible for the oversight and execution of multiple projects