Julius Trujillo
Social Media Manager, Talented Frogs Studio
Passionate about New Technologies and Marketing, I studied the Master "Marketing of Services" at IAE of Toulouse and then I continued my professional development by working as a Content & Community Management at Wikio Group.
Looking for new challenges, I moved to Montreal one year ago . I worked as a Social Media Marketer & Brand Monitor at Rock & Social Agency and now I work as Social Media Manager at Talented Frogs Studio.
Specialties:
Content & Community Management, Social Media Optimization, E-reputation, Blogging, Inbound Marketing, Brand Monitoring, Social Media Strategy, Customer Service.
Follow me on:
www.twitter.com/JuliusTrujillo
678 contacts2011 - 2011•Developed and managed the games’ online communities.
•Established timeline for internal and external social media channels (blog, Twitter, Facebook)
•Generated buzz through viral marketing initiatives such as contests, newsletters, blogging
•Worked with internal development to create and deliver game updates and to keep all customer support knowledge up to date
•Managed communication in online communities.
•Participated in developing strategies and creative promotions.
•Measured the impact of strategies and reported using tools such as Radian6, Google Analytics, and those of platforms.
•Monitored the evolution of social media practices.
2010 - 2010•Prepared a content generation platform (Wikio Experts) and resolved problems identified by the contributors in collaboration with the Engineering team.
•Recruited a community for Wikio Experts using multiple platforms including social networks and all other appropriate media.
•Managed and interacted with Wikio Experts community.
•Developed and managed the editorial policy of the platform.
•Identified and implemented ways in which Wikio Experts can use social networks and social media
2009 - 2009•Built ActenGo presence on social media platforms.
•Created and managed the company blog (ActenBlog) and its social media accounts (Facebook Group and Twitter).
•Participated in establishing social media strategies for launching new products.
•Benchmarked competitors’ social media efforts.
2008 - 2009•Took care of the arrival and departure processes for guests.
•Encouraged customer loyalty by promoting the brand and/or Group loyalty program.
•Anticipated guests' needs and took them into consideration.
•Prepared the closing and nightly activity reports for hotel management.
2008 - 2008•Participated in economic research and analysis of Tourism market.
•Contributed to the data processing and data synthesis plan.
•Prepared and presented professionals reports.
2007 - 2007•Supported vendors from different Latin countries.
•Controlled payments and recovery of past-due credits.
•Prepared orders and invoices.
2006 - 2006•Made Face-to-face contacts with new and established customers.
•Performed daily administrative and financial functions.
•Managed human resource (8 persons on average).