Peter Willetts

Peter Willetts

Training Manager & Account Manager, Abilis Solutions
 

Currently employed at Abilis Solutions

 

    Summary

    My primary driver is the desire to provide clients with an exceptional service. To achieve this I strive to develop a thorough understanding of their needs and apply that knowledge by offering exemplary support and training. Due to my strong communication skills and capacity to understand and harness the power of group dynamics, I excel in the domains of training and client management. By drawing upon my experience and training in psychology, I effectively draw out client requirements and quickly identify and resolve issues. Through the building of trustful relationships, reducing client anxieties and frustrations, I aim to reverse negative perceptions; helping to create relationships based on mutual respect. By skilfully managing client expectations, I endeavor to create win-win situations for company and client. With an ability to develop a deep and board knowledge of a technical solutions functionality, coupled with an insightful perspective on a client’s business and concerns, I am ideally placed to work alongside a client, facilitating a projects movement towards success, or in front of a potential client, presenting technical solutions. Another valuable asset I would bring to a new employer, is my capacity to bridge the communication gap between technical solutions and business requirements. I also bring excellent organizational and interpersonal skills, with the ability to prioritize and manage time-sensitive tasks and projects. I am highly adaptable and thrive in rapidly changing environments.

Experiences

 

Training Manager & Account Manager

At Abilis Solutions

From August 2008 to Present
I worked on a number of projects including a $20 million custom IT design and development project for a US state government agency. We delivered a cutting edge, fully integrated offender management system, with 250 plus screens, over a 5 year period. More than 12,000 users, of all levels in the...
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Skills

 
  • Requirements Analysis
  • Soft Skills
  • Team Management
  • Technical writing
  • Training
  • Webinars

Langues parlées

 

Centres d'intérêt

 
  • current affairs
  • cycling
  • literature
  • running