Roland FLUTET
Spécialiste Support IT
Fluent in English
Training on ISO 20,000
Certified for ITIL Foundation (88%)
I am currently working as Support Engineer at Sutus, in Vancouver, BC, Canada
You can download my resume online: http://roland.flutet.ca
My main professional experiences:
- Support Engineer (Sutus, since 2011)
- IT Services Manager - France (Wolseley, 2008-2009)
- IT Support Manager (Brossette, Wolseley Group), March 2006 - April 2008)
- Analyst Programmer (Crédit Agricole, GIE AMT, January-February 2006)
- Global Help Desk Technician (Adecco Group, Adecco IT Services, 2005)
- Support analyst (Adecco Group, Ajilon IT Consulting, 2005)
- 2nd level customer support (EB Solutions, 2004)
- Event Manager (34th MIAGE National congress, 2003-2004)
- On-call support (LVL Médical, 2003-2004)
- Vice-President (University Lyon1, 2000-2002)
278 contacts2008 - 2009My role as IT Services Manager:
- own and manage the IT Services provided by the "Lyon Technology Centre" to its Customers
- act as the hub for management of incidents, problems, knowledge, for delivery of specific services as defined by each user community in the SLA (Service Level Agreement)
- be the focal point for support processes, incident resolution, co-ordination of technical resources and general communication with customers
- support of all strategic projects and initiatives
- be responsible for the day-to-day management of the team and the overall delivery of services owned by that team
