Rosemary Warren
Technical Writer, iCongo Inc.
I've done something a little different in every company I've worked in. I've worked for big companies and small, from manufacturing to services to the public sector, for a brief stay or a few years. One thread has emerged to tie all these experiences together:
Companies need help to make the most of their hardware and software investment. You can't just plunk a box on a worker's desk and walk away, and expect that person to be immediately productive. These systems need to be complemented with training and support.
And that is where I come in.
I've become the "go to" person to solve problems at the user desktop level. I help people make the most of the tools they already have. I have plowed through raw data looking for the one element that didn't fit the expected pattern. I have studied usage patterns in an effort to improve processes and software. If I'm not familiar with something, I will research the problem looking for the solution.
As a result, I don't fit very well into a box.
4 contacts-- Writing end-user documentation for e-commerce software
-- Writing online help guide customized for one client
-- Researching test case software, comparing features and benefits to select the best product for our company.
2009 - 2010Office of Sponsored Research / Business Process Improvement Group:
Implementation of unified database across a recently merged department (approximately 65 users).
Configured new version of database.
Gathered end-user requirements and determined best practices for data entry.
Wrote system administrator manual. Co-wrote user manual.
Generated ad hoc reports using existing databases.
Technical support and end-user training at various levels.
2004 - 2009Office of Technology Transfer:
Maintain database of technologies and licenses. Verify data, scan supporting documentation.
Program Web-based extensions incorporating a few databases together into one unified view.
Trainings, documentation, support, webmistress, co-supervisor of student workers.
2002 - 2003Converted workstations in branch offices (insurance company) from Windows 95 to Windows XP.
1998 - 1999Oversaw a network of up to 75 workstations, both stationary and portable. Maintained user accounts and their access rights to relevant parts of the network.
Designed and developed separate Access databases to track the available hardware inventory, purchasing habits of site locations, RFQ follow-ups, and design cases of proposed projects.
User support, documentation, postmistress.
1994 - 1997(Part-time position)
Developed and assisted in design of several databases to track EDI documents.
User and programmer documentation, user support, database conversion.
1992 - 1994(Computing Services Department)
Converted Cobol programs from a Cyber mainframe to a cluster of Vax VMS machines.
1990 - 1990Wrote, and contributed to the design of, mission-critical integrated data entry program that tracked potential and previous participants.
Users’ and programmers’ guides, training, database conversion.
