Serge MELONE
Partner, IT Governance, Risk Management & Compliance, NEMELO CONSULTING
Summary:
- Reputable leader and strategic developer with a successful background managing projects as well as elevating IT performance through process-based management.
- Effective in boosting IT effectiveness, improving IT value recognition and aligning IT with businesses through advanced leadership and implementations.
- Expert in the identification, analysis, and resolution of diverse IT strategic, tactical and operational issues, continuously maintaining top performance while offering superior programs/services.
Specialties:
> Strategic/Tactical Planning, Competitor Analysis,
> Policy/Procedure Development
> Risk and compliance management
> IT Operations assessment
> IT Performance management
> Strategic Sourcing
> Financial Modeling/Reporting
> Expense Reductions and Costs Control
> Enterprise Architecture Planning
> IT Project/Program Management
54 contactsMandate :
Governance, risk and compliance management, Business architecture and program management.
Achievements :
1. Designed management dashboards to improve performance management
2. Defined governance models for security, operations, project and programmes portfolio management
3. Implemented management frameworks for information security, IT operations and project management
4. Defined strategies to improve business continuity and enterprise resilience
5. Defined and implemented strategies to improve IT operations ( Service Desk & Data Center operations)
6. Implemented risk management frameworks
7. Achieved compliance to multiple regulations using holistic approach
Director, Technology Infrastructure (Operations & Programmes), CDP CAPITAL INC / Caisse de depot et placement du Québec
2005 - 2007MANDATE:
1- Global management of technology infrastructure strategy, services delivery, projects and programs in an outsourcing environment.
2- Creation of a strategic roadmap and program management for enterprise infrastructure transformation.
3- Creation of a strategic roadmap and program management for disaster recovery planning.
4- Alignment of overall technology infrastructure roadmap to business.
5- Implementation of infrastructure to support disaster recovery strategy.
Set-up of the appropriate governance structure for service desk , desktop engineering and data center operations in line with outsourcing strategy.
Achievements :
- Matrix management of staff of up to 150 resources in international environment
- Scope definition, contract negotiation/transition and management of outsourcing agreement for 15+ M$ annual contract value.
- 20-30% reduction on project delivery and operations management costs while aligning technology infrastructure with business needs (improving average service availability from 95% to 99.7%, achieved regulations compliance for IT Infrastructure)
- Management of strategic projects for the CIO where the overall server/storage footprint was to be reduced to the absolute minimum and the disaster recovery plan was to be refreshed.
- Achievement of industry regulations (Bill c-198, US Sarbanes-Oxley Act) compliance for technology infrastructure and services
- Contributed to Enterprise Risk Management improvement with focus on technology infrastructure-based risk and implementation of platforms or modules for financial risk management software Algorithmics
- Management of all strategic aspects of a Service Desk and desktop engineering teams
- Strategic planning and management for Enterprise Infrastructure through process based management using the ITIL, COBIT, ISO17799 and ISO20000 frameworks and methodologies
- Strategic Data Center Consulting to the CIO
- Management of various IT transformation projects
