Matthieu Peroux

Matthieu Peroux

Customer Support Team Leader, UBISOFT / Looking for new challenges
 

Précédents : UBISOFT, ALCHEMIC DREAM, ANUMAN INTERACTIVE, SUPREME FACTORY, SONY, SBI CONNECTORS

 

    En résumé

    Looking for new opportunities I am a dedicated individual with demonstrated ability to build relationships and negotiate business, with tact and diplomacy. I am highly competitive, passionate, persuasive, articulate, and able to achieve results beyond expectations. 

Parcours

Customer Support Team Leader

Chez UBISOFT

De août 2013 à octobre 2014
Responsible for frontline service delivery team * Support and supervise the training, performance and development of a team of 10 customer support agents and their supervisors * Conduct weekly conferences and performance appraisals with each direct report to review productivity ...
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Community Manager

Chez ALCHEMIC DREAM

De février 2013 à août 2013
Responsible for English/French community on a BlueByte's Free to play game: Anno Online * Monitor the game and forums * Hire and manage a team of 20 moderators * Organize events ingame and in forums to improve the community retention * Build weekly reports to the production ...
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Trade Marketing Assistant

Chez ANUMAN INTERACTIVE

De décembre 2011 à juin 2012
Assisting the Trade Marketing Manager * Day to Day management and liaison between key online retail partners and programs associated with them * Co-ordinate and distribute web material (including - masters, images, logos, banners, demos, content, video etc.), email and ...
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Account Manager

Chez SUPREME FACTORY

De janvier 2010 à septembre 2011
Responsible of a portfolio of international retailers * Generate sales for a portfolio of accounts and reach the company's sales target * Identify new sales opportunities within existing accounts to remain a client-account manager relationship by up-selling and cross-selling * ...
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Trade Marketing assistant

Chez SONY

De juin 2008 à décembre 2008
Assisting the Trade Marketing Manager * Implementation of marketing plans, including product positioning, campaign strategies, and market strategy insights. * Provide product/service support in order to establish proper channels of information and communication. * ...
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Product Manager Assistant

Chez SBI CONNECTORS

De juin 2006 à juin 2008
Assisting the Marketing Manager * Responsible for providing the sales team with the necessary technical expertise to enable them to sell the product * Responsible for reviewing product data to ensure that the field force is kept up to date on new developments regarding ...
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Compétences

 
  • Business development
  • communication skills
  • company management
  • Customer experience management
  • customer management
  • Day to Day management
  • Développement commercial
  • Event management
  • Voir toutes les compétences (28)

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