Nada Errarhib
BIlingual Mortgage Loan Administrator, AGF TRUST COMPANY
37 contacts- Handle loan inquiries using various systems; ensuring corporate/departmental quality and quantity processing standards are met
- Responsible for handling inbound and outbound, written and verbal communications
- Establish a relationship of trust, ensuring client satisfaction and providing personalized service
- Utilize customer care protocols and deliver service excellence in every interaction with a willingness for continued improvement in these areas by participating in departmental training and coaching programs as required
- Provide follow-up to internal and external clients regarding funding and post-funding requirements within established guidelines
- Analyzes and interprets information in order to solve problems while ensuring compliance with the legislation in effect as well as with policies and procedures.
- Keep current with department policies, programs and procedures
- Submit recommendations to improve work processes
- Comply with Corporate Security and PIPEDA practices
- Carry out any other similar or general task as requested by the Department Supervisors
BIlingual Mortgage Loan Administrator, AGF TRUST COMPANY
• Ensures that the corporate/departmental quality and quantity standards, for processing are met.
• Work in a high-energy, team-oriented environment
• Accurately process Mortgage loan applications and related transactions
• Initiate Mortgage Broker contact of missing or conflicting information in a timely manner by fax, phone or email.
• Ensures the confidentiality (CISP) of client accounts
• Participate in special projects or assignments and in team meeting promoting procedures and enhance delivery skills.
• Ensure on time Tax payments to municipalities and school boards.
• Adjust Tax portion on Mortgage principal payment in case of shortfall.
BIlingual Mortgage Loan Administrator, AGF TRUST COMPANY
• Ensures that the corporate/departmental quality and quantity standards, for processing are met.
• Work in a high-energy, team-oriented environment
• Accurately process Mortgage loan applications and related transactions
• Initiate Mortgage Broker contact of missing or conflicting information in a timely manner by fax, phone or email.
• Ensures the confidentiality (CISP) of client accounts
• Participate in special projects or assignments and in team meeting promoting procedures and enhance delivery skills.
• Ensure on time Tax payments to municipalities and school boards.
• Adjust Tax portion on Mortgage principal payment in case of shortfall.
