Olivier Laissus

Olivier Laissus

Process improvement Consultant, Telus

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En poste chez Telus, TELUS Business Solutions

Précédents : Orckestra Inc., McGill University Health Centre, Technidata, Haemonetics


En formation chez AXELOS Global Best Practice

Précédents : McGill University (Canada), McGill University - Desautels Faculty Of Management, Idrac Business School


AXELOS Global Best Practice, Birmingham

Certification, ITIL® Foundation V3

De juillet 2016 à aujourd'hui
ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

Business Analyst - Lean Six Sigma Consultant [O2V Solution Inc.]

Chez TELUS Business Solutions

De juin 2016 à aujourd'hui
Analysed team and product performance through interviews, documents, and database analytics. Facilitated workshops to align team’s vision to business priorities, and initiate change management. Presented results, objectives and introduced the Lean project methodology to the top ...
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AXELOS Global Best Practice, Birmingham

Certification, PRINCE2® Foundation

De mars 2016 à aujourd'hui
PRINCE2 (an acronym for PRojects IN Controlled Environments) is a de facto process-based method for effective project management.

Business Analyst - Product Owner

Chez Orckestra Inc.

De mars 2016 à juin 2016
Conducted benchmarking, market analysis and customer performance analysis. Developed a vision for the feature according to the market segment, and the product team Facilitated workshops with customers to map new processes, and elicited requirements. Created, prioritized and maintained the product ...
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Business Process Analyst, Consultant at Montreal Healthcare IT Governance

Chez McGill University Health Centre

De novembre 2014 à mars 2016
Led the IT department transformation to unify 11 different services in Montreal Facilitated Kaizen workshops to implement changes, redesigned processes and elicit requirements. Designed and implemented the asset management tool, to improve operation excellence. Wrote use cases, with customers and ...
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McGill University (Canada), Montréal

Business analysis, Enterprise Analysis

De janvier 2015 à juin 2015
Aligned with the industry standard Business Analysis Body of Knowledge® Guide (BABOK®), published by the International Institute of Business Analysis® (IIBA®) and with the Business Analysis for Practioners: A Practical Guide, published by the Project Management Institute (PMI)®.

McGill University - Desautels Faculty Of Management, Montréal

Certificate, Lean Six Sigma Green Belt

avril 2015
“Six Sigma is a quality program that, when all is said and done, improves your customer’s experience, lowers your costs, and builds better leaders. — Jack Welch Former CEO of GE.

Change, Incident & Problem manager, Consultant at Montreal Healthcare IT Governance

Chez McGill University Health Centre

De mars 2014 à avril 2015
Managed major crisis in clinical multi-site environment, 24 hours a day, 7 days a week. Created a major incident knowledge database and prioritize the investigations. Facilitated problem solving workshops across different teams, vendors and suppliers. Analysed and documented problem’s root causes, ...
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Technical analyst & System analyst, Consultant at Montreal Healthcare IT Governance

Chez McGill University Health Centre

De août 2013 à février 2015
- Design an asset and customer management software for the clinical application team. (MS-SQL & Java technology) - Write the specification document, elicit requirements and create a prototype. - Lead the project following the scrum and agile methodology with the team members. - Create the ...
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McGill University (Canada), Montréal

Certificate, Project Management

De septembre 2014 à janvier 2015
Aligned with A Guide to the Project Management Body of Knowledge, (PMBOK® Guide), published by the worldwide Project Management Institute (PMI). CENG 221 D1/D2 Comprehensive Project Management CBUS 210 D1/D2 Comprehensive Business Analysis CENG 223 Strategic Project Leadership CBUS 216 ...
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Implementation & Support Specialist

Chez Technidata

De décembre 2010 à août 2013
Laboratory Information System, Blood Banks, and Genetics software solution. - Implement upgrades, new installations, emergency installations and instrument connections. - Resolve incidents and major incidents 24 hours a day, 7 days a week - Investigate problems and major problems with the ...
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Chez Haemonetics

De juin 2008 à décembre 2010
Laboratory Information System, Blood banks & Quality Management software solution - Analyse customer’s technical and clinical needs in tenders. - Reply to hospital’s tenders, and prepare the business proposal. - Custom the application depending on customer’s needs and integrate new features in ...
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Business Analyst

Chez Haemonetics

De octobre 2006 à décembre 2010
- Create a User Club, manage meetings and communication between customers nationwide. - Lead user club activities, workshops for elicitation and focus group. - Test new features with developers and present the prototype to customers. - Lead business analysis activities on CRM Project, online ...
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Idrac Business School, Lyon

Master Marketing & Management, Marketing & Management

De septembre 2006 à juillet 2008

Operational Coordinator

Chez Haemonetics

De octobre 2006 à juin 2008
- Monitor the project schedule and customer’s relationship. - Create an interactive training for users and administrators. - Take into account functional variance noticed by the customer, and adapt the configuration accordingly. - Write new teaching presentation and train customers on the ...
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