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Figuiere JEAN-CHRISTOPHE

TORONTO

En résumé

Profil : http://www.linkedin.com/in/itmanagerforassetdistribution

20 years experience with many successes in IT organization, IT architecture, IT Service operation, Projects management for Investor Services, Asset Management and retail Banking Industries

- IT Service Delivery

Production support (1st and 2nd line - Up to 4 100 tickets managed per month)
Up to 139 applications supported
IT Incident, Crisis and problem management
Up to 6000 global internal end users

- Projects management

Project management until 8 000 man-days (included internal and external teams and several business lines)

Call of tender management

Internal IT solutions development management

- Change management

Implementation coordination of new IT solutions (IT team, Business Lines, training program, communication coordination addressed to the end users)

Impact analysis & assessment of new solutions on current processes

Management of several & diverse IT team skills (technical architect, software developer, project manager, business analyst, technical support, network administrator, network designer) and from various nationalities

Change plan design & implementation for new software solutions in complex environment (for illustration : Funds distribution solution implementation for 4 500 retail bank branches impactful the workstation usage)

- Process management

ITIL - Service Operations
ITIL - Service Strategy

- Business environment

Asset Management
Fund Administration
Custody/Bank
Retail Banking

- Technical environment

NAS, SAN( iSCSI & Fiber channel) storage architecture
Server Virtualization (VMware, Power VM)
Blade server architecture
Mirroring, snapshot replication solutions for DRP et BCP requirements
VoIP
Unix (Solaris, AIX), Linux, Windows
Networks : Lan, Wan, VSAT, WLL, FSO (laser)
MQ Series, CFT, XFB, sFTP, Swift

- Development environment

Java, J2EE, Strut, Hibernate, Spring
Apache, Tomcat
Business Objects
3-tiers application architecture

- ETL/DB

GENIO, DATASTAGE, Talend, Oracle 8,9 et 10, SQL Server, MySql, Informix

Mes compétences :
PROJECTS
ITIL
IT
DSI
GESTION DE PROJETS
DATA CENTER
ORGANISATION
BANKING

Entreprises

  • RBC Investor & Treasury Services - Director, North American Custody Systems & Global Online applications

    2016 - maintenant
  • RBC Investor & Treasury Services (Royal Bank of Canada) - Senior Manager IT Service Delivery Canada

    2011 - 2016 Responsible of IT Service Operation for the IT organization of RBC I&TS North America:

    > Production deployment of new IT applications, releases, patches,
    > 1st and 2nd line IT production support including client facing first line support
    > 4 000 tickets per month
    > Incident and problem management
    > Involve supporting approximately 6000 global internal end users

    Review, approve and deployed all new IT production changes.

    Average of 155 IT changes in production per month

    Definition and integration of new IT services and IT solutions in partnership with the wider CIO teams and Business teams

    Ensure that all processes are aligned with other RBC IS main locations (North America, Europe, Asia/Pac)

    New technologies/tools integration related to the IT transition cycle.

    Create, adjust SLAs related to IT services delivered to Business
  • BGFI Holding Corporation SA - Group Chief Information Officer

    2010 - 2011 Responsible for IT activities in services business covering 10 countries: Gabon, Congo, Cameroun, Benin, Equatorial Guinea, France, RDC, Madagascar, Ivory Coast, Sao Tome & Principe

    Led multicultural, global teams in pursuit of company transformations

    In charge of the design of the new IT Group strategy (Matrix organization)

    Developed and delivered the IT strategy plan for the new IT organization aligned with Business strategy and financial constraints (8 months of analysis and assessment):

    --> Including business plan, roadmap, SWOP analysis, optional scenarios, cost saving objectives
    --> Allowing a better management of the IT employees skill-sets
    --> Allowing an annual decrease of the IT Budget of 1 400K$

    Responsible of the IT Deployment/organization/recruitments for new subsidiaries (5 new locations in 2010/2011, DRC, Benin, Cameroun, Ivory Coast, Sao Tome & Principe)

    Managed IT Production support and IT operations for all business lines (1 630 users/11 000 clients)

    Promoted new versions of the core banking application (3 new major releases between 2010 and 2011)

    Vendor management (Local and international providers such Oracle, Bull, HP, SAP, Sonema)

    I negotiated through a call of tender a new global contract for all satellites data communications (VSAT System). It decreased the annual VSAT communication charges by 21%

    Management of DR sites/DR infrastructure

    Technical environments supported by my teams: Unix/Apache/Tomcat/Java/Oracle/SQL Server/Firewalls & routers CISCO/ VSAT satellite technology/Fiber channel/SAN/NAS/Virtual servers/FSO (Laser Wireless communication technology)/VMware/VoIP
  • RBC Investor 1 Treasury Services (Royal Bank Of Canada) - Head of IT & Senior IT manager for BEL, ITL, NTH, SWZ, SNG, HGK

    2008 - 2009 Head of IT France (member of the French COMEX) and IT Senior Manager for Italy, Switzerland, Netherlands, Belgium, Hong-Kong and Singapore

    Provided leadership and coordination of the IT professionals in 7 countries including:

    --> Applications development,
    --> Applications integration,
    --> Production support,
    --> Budget management,
    --> DR plans,
    --> BCP plans
    --> Teams management:6 local heads of IT and two direct reports in France for a total of 33 internal team members (number of contractors were depending on projects and changes to manage)

    Responsible for IT strategic planning across 7 subsidiaries and branches

    Led IT contribution to business acquisition strategy in the branches and subsidiaries through active involvement in acquisition due diligence, planning and execution

    Developed staff for current and future needs including back-ups for 7 Subsidiaries & Branches positions

    Technologies supported by my teams: Unix/Linux/Windows Server/ Apache/ Tomcat/Oracle/SQL Server/SAN/NAS/Server/VMware/Java/ SQL/CFT/XFB gateway/FTP/VoIP
  • NATIXIS EPARGNE FINANCIERE - Directeur de l'Organisation et des Systèmes d'Informations

    Paris 1999 - 2007 Pilotage, conception et mise en œuvre du système d’information de la société (architecture, organisation des équipes, choix des plates-formes techniques, urbanisation applicative, intégration au sein des SI tiers)

    Mise en place de l’ensemble des plates-formes d’échanges (flux swift et propriétaires) avec teneurs de comptes retail et institutionnels, administrateurs de fonds, sociétés d’Asset Management partenaires

    Mise en œuvre des nouvelles offres de services à destination des réseaux distributeurs (Banques de détail), des outils de pilotage et de datamining, de l’intranet, des référentiels (Produits/Tiers/Contrats), de l’usine de calcul des commissions, du SI Financier, des outils front et middle office

    Directeur du projet Bourse «Esprit Ecureuil» – Prix de l’innovation financière 2005

    Mise en place du système de production documentaire (réglementaire et commercial)

    Mise en place et suivi des instances d’organisation et de pilotage des systèmes d’information

    Pilotage de projets jusqu’à 8 000 j/h et suivi budgétaire (10 millions d’Euros)
  • NATEXIS - SLIB - Responsable d'Applications

    1998 - 1999 Responsable des applications de Règlement Livraison et de comptabilité titres à destination des clients Sociétés de bourse
  • NATEXIS - INTEREPARGNE - Responsable études et développement

    1991 - 1998 Chef du projet de mise en place du logiciel de comptabilité OPCVM "OPHYR"

    Chef du projet de reporting Allocation d’actif et Attribution de performance APOLLO

    Chef du projet de mise en place d'une application de gestion des plans d'options

    Conception et analyse d'une application de facturation

    Encadrement de 6 à 12 collaborateurs (équipes internes et prestataires extérieurs)
  • CIC - Lyonnaise de Banques - Analyste

    1989 - 1991 Responsable du chantier connexion lors de la migration de l’application gestion des titres sur le site central du CIC

    Réalisation d’applications liées au domaine du crédit à la consommation et du crédit immobilier

Formations

  • ESCP Europe

    Paris 2004 - 2006 Enterprise Strategy Management

    « Enterprise Strategy Management » - - Management général des entreprises

    Diagnostiquer, élaborer et deployer une stratégie appropriée pour l'entreprise

    - Finance

    Analyse financière et performance
    Choix d'investissement
    Gestion prévisionnelle et financement
    Politique financière
    Évaluation d'entreprises et montages financiers

    Jacky BOUDEVILLE & Christophe THIBIERGE as Strategy & Management/F
  • CPI LYON (Lyon)

    Lyon 1988 - 1989 IT Projects Management

    Informatique
  • IGS De LYON

    Lyon 1986 - 1986 IT Technical architecture and development

    Informatique
  • Lycée Saint Just

    Lyon 1978 - 1985

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