Akkar ADIL

En résumé

Entreprises

• Akma Global Services - Operations and sales

  2010 - maintenant * Developing and maintaining mutual business relationships as well as establish new relationships and sales channels. ;
  * Negotiating the terms and conditions of the contracts. ;
  * Presenting quotations and managing the whole sales process from conception to completion. ;
  * Organize the resolution of any administrative issues (e.g. maintenance, equipment malfunction, contractor's contracts and accomplishment of work, etc.) in order to timely resolve the problem. ;
  * Organize resolution of customer / employee complaints, reported through telephone or directly, either immediately or soon thereafter, upon checking internally for its resolution in accord with company policy and procedures. ;
  * Manage performance measured by Actual Sales Result against Agreed Sales Target. ;
  * Ensure the training & development of all staff on selling & facilities. ;
  * Maintain the agreed Company standards with delivering services to customer and sales operation.

• Starwood Hotels & Resorts / Grosvenor house Dubai - Outlet Manager

  2008 - 2009 * Prepare business activity plan for the department in conjunction with the Director. ;
  * Participate in preparation of the hotel strategic plan, marketing plan and goals program. ;
  * Plan sales awareness programs within the Department to maximize sales opportunities. ;
  * Ensure effective communication and maintain good relationship within the department. ;
  * Ensure that adequate funds and resources are available for smooth operations. ;
  * Maintain high level of public relations and participate in effective communications. ;
  * Maintain all the systems of ISO, HACCP, ECO ;
  * Follow the right strategies which can provide a result for the guest satisfaction index. ;
  * Present the lost and profit to the Director.
  * Staff recruitment, assessment and training.

• Starwood Hotels & Resorts / Grosvenor house Dubai - Outlet Manager

  2008 - 2009 * Prepare business activity plan for the department in conjunction with the Director. ;
  * Participate in preparation of the hotel strategic plan, marketing plan and goals program. ;
  * Plan sales awareness programs within the Department to maximize sales opportunities. ;
  * Ensure effective communication and maintain good relationship within the department. ;
  * Ensure that adequate funds and resources are available for smooth operations. ;
  * Maintain high level of public relations and participate in effective communications. ;
  * Maintain all the systems of ISO, HACCP, ECO ;
  * Follow the right strategies which can provide a result for the guest satisfaction index. ;
  * Present the lost and profit to the Director.
  * Staff recruitment, assessment and training.

• Le Royal Meriden Beach Resort & spa - Assistant Manager

  2006 - 2007 * Manage and coordinate activities of all personnel assigned to the Department ;
  * Prepares daily assignments of personnel based on the volume of business ;
  * Attend to the guest complains in the Department ;
  * Preparing and implementing the Department promotions. ;
  * Promote team work within the department and ensure quality at work place is maintained ;
  * Ensure that all the daily, weekly and monthly trainings are provided to the associates in order to provide excellent standards ;
  * In charge of the monthly duty roster (25 staff).

• Le Royal Meridien Beach Resort & spa - Supervisor

  2005 - 2006 * Train new associates and familiarize them with the products sold in the department ;
  * Ensure that the operations is running smoothly ;
  * Promote team work within the department and ensure quality at work place is maintained ;
  * Supporting the managers in the to achieve the department target ;
  * Maintaining the record of the health and safety procedures ;
  * Cashiering opening and closing procedures

• Le Royal Meridien Beach Resort & Spa - Front Office Assistant

  2002 - 2005 * Resolve guest issues according to the empowerment provided by the management ;
  * Assisting guests with Travel arrangement; flights bookings, transportation, restaurant. ;
  * General Admin clerical duties to include but not limited to: Correspondence, Filing ;
  * Cashiering: Billing, petty cash, city ledger, currency exchange ;
  * Liaising closely with accounts, sales and marketing and other interlinked departments. ;
  * Reporting health & safety and security hazard to the duty manager

• Flambeau company - Responsable commercial

  1998 - 2002

• Flambeau Company - Sales & Marketing Executive

  1998 - 2002 * Maintaining and developing relationships with existing customers via meetings, emails ;
  * Visiting potential customers to prospect for new business ;
  * Negotiating the terms of an agreement and closing sales ;
  * Gathering market and customer information's ;
  * Representing the organization at trade exhibitions, events ;
  * Negotiating variations in price, delivery and specifications with managers ;
  * Advising on forthcoming product developments and discussing special promotions ;
  * Liaising with suppliers to check on the progress of existing order.

Formations

• Bordeaux Institute (Casablanca)

  Casablanca 1995 - 1998 Diploma

Réseau

• Agence Web NOLIMIT

• Ali GENANE

• Ali WAALI

• Christophe LE VAILLANT

• Joel BENHAMOU

• Mohamed EL ALAMI

• Omar MAZGOUR

• Ouafaa IBNOU JABEL DHEL