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Francisca EBENYE MONJIMBO

DOUALA

En résumé

I francisca Ebenye monjimbo is 43years old and a holder of GCE advance level presently studing management in one of the prestigious highier instituted i douala IUG. I have work for 8years in a micro fianance and have a 7years exeprience in banking operations with United Bank for Africa (UBA) where Iheld the following position. Teller, cashofficer and Branch operation manager. I also have good knowledge of customer service duty.

Mes compétences :
ATM (Asynchronous Transfer Mode)
front office
back office
Timely processing
Reconciliations
Opening/Closing Accounts
Fixed Assets
Ensure queue maintenance
Cash Management

Entreprises

  • UNITED BANK FOR AFRICA - BRANCH OPERATIONS MANAGER

    2014 - 2017 surpervisory role, management of tellers, customer service officer and cash officer. Management of all fixed assets, organise weekly meetings and mini branch training programs on banks product. Verification and validation of transactions enter in the system by surbordiates follow up of customers complaint for treatment, closure and give feed back.

  • UBA BANK - BRANCH OPERATIONS MANAGER

    2014 - 2017

  • CASH - OFFICER

    2013 - 2014 Ensure security of cash on premises in respect to insurance policy.Ensure teller have enough funds to serve customer according to the limit prescribe by bank for each teller. Carry out ATM replinishment and ensure that the machine is working 24 hours with no down tim record or failure. Carry out daily,weekly and monthly ATM report. Move cash to Beac when need be Prepare daily report on all cash movement and balance.

  • United Bank for Africa - TELLER

    2010 - 2013 receiving of cash deposit, carry out cash payment. Control all cash and each notes if they are of standard that is detecting fake notes and multiliated notes. Make sure customers are served timely with a good smile.

  • United Bank for Africa - Teller, cash officer and branch operation manager

    2010 - 2017 My mission is grow in the field and have a carrier, learn how to manage people with different notion and attitude. Manage customer with humility, integrity and empaty for a customer is a king and must be satisfied first.

  • FIFFA S.A - BRANCH MANAGER

    2006 - 2009 (MICRO-FINANCE) managing customers and prospection of new customers. Work coordination and reporting to the head office.Prepare daily,weekly and monthly report.
    B P 590 LIMBE

  • FIFFA S.A - HEAD TELLER

    2004 - 2006 Ensure cash on premises is secured with respect to policy, Replenishment of tellers till, carry out reconciliation of branch cash movement and that of the mother account in the bank. prepare cash report and responsible for control of stocks.

  • FIFFA S.A - COUNTER CLERK

    2003 - 2004 Welcome customes, Responsible for handling customers complaint. Receiving and sending out of mails. prepare customers check books. Make sure all slip necessary for customers use are put at thier disposal.Make sure customers are oriented and are satisfied when leaving the bank.

  • FIFFA S.A - TELLER

    2001 - 2003
    * COMPUTER KNOWLEDGE
    * Receiving of cash deposits and cash payment ;
    * Timely processing of customers transactions ;
    * Ensuring proper and accurate balancing of cash transaction on a daily basis ;
    * Do daily end of day report and daily call back of all transactions

Formations

  • ECOLE SUPIEURE DE GESTION (Douala)

    Douala 2014 - maintenant still to write the exame for my diplome

    * OXFORD BILINGUAL EVENING SCHOOL
    * SAKER BAPTIST COLLEGE
    * CBC MAIN SCHOOL
    CERTIFICATES OBTAINED

  • OXFORD BILINGUAL EVENING SCHOOL (Akwa Douala)

    Akwa Douala 2011 - 2012 GCE Advance level qualifications

  • Saker Baptist College (Limbe)

    Limbe 1987 - 1993 G.C.E ORDINARY LEVEL

  • CBC MAIN SCHOOL (Limbe)

    Limbe 1979 - 1987 FIRST SCHOOL LEAVING CERTIFICATE

    LANGUAGES: primary school knowledge on how to read and write.

Réseau

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