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Renault
- Account Delivery Executive
Boulogne-Billancourt
2012 - maintenant
Responsible for Utility Services infrastructure solution to support the development of new telematics (in car electronics) services for its electric cars
In parallel, in charge of various perimeters transition project management,
* Implementation of application packaging services for workstations at Renault. ;
* Move SCOR equipments from Client site to HP datacenter. ;
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Renault
- Account Delivery Executive
Boulogne-Billancourt
2012 - maintenant
Responsible for Utility Services infrastructure solution to support the development of new telematics (in car electronics) services for its electric cars
In parallel, in charge of various perimeters transition project management,
* Implementation of application packaging services for workstations at Renault. ;
* Move SCOR equipments from Client site to HP datacenter. ;
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Société Générale
- Account Delivery Executive
PARIS
2011 - 2012
In charge of Production for NEO perimeter (including 1500 Windows servers and Infrastructure supporting the virtualization services, workstation and e-mail hosting environments).
* Delivery Manager for ;
* Establishment of a new organization and processes HP while ensuring the level of nominal services. ;
* Guarantor for Client satisfaction. ;
* Guarantor for service quality and contractual Service Level Agreement. ;
* Active participation in project management for transition and transformation consisting, among other things, program to outsource IT Production in India (Best shore).
* Functional management teams (70 people) ;
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Société Générale
- Account Delivery Executive
PARIS
2011 - 2012
In charge of Production for NEO perimeter (including 1500 Windows servers and Infrastructure supporting the virtualization services, workstation and e-mail hosting environments).
* Delivery Manager for ;
* Establishment of a new organization and processes HP while ensuring the level of nominal services. ;
* Guarantor for Client satisfaction. ;
* Guarantor for service quality and contractual Service Level Agreement. ;
* Active participation in project management for transition and transformation consisting, among other things, program to outsource IT Production in India (Best shore).
* Functional management teams (70 people) ;
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Bristol-Myers Squibb
- Account Delivery Executive
Rueil-Malmaison cedex
2008 - 2011
In charge of delivery service management for international outsourcing contract (Hosting & Workplace services) for France (4 sites), for Spain, for Portugal, for South Africa and Turkey (2 sites)
* Delivery Manager for
* Guarantor for Client satisfaction. ;
* Guarantor for service quality and contractual Service Level Agreement. ;
* Force of proposal for the improvement and the productivity of the Production
* Financial management
* Negotiations for additional benefits
* Functional management teams (30 people) ;
-
Bristol-Myers Squibb
- Account Delivery Executive
Rueil-Malmaison cedex
2008 - 2011
In charge of delivery service management for international outsourcing contract (Hosting & Workplace services) for France (4 sites), for Spain, for Portugal, for South Africa and Turkey (2 sites)
* Delivery Manager for
* Guarantor for Client satisfaction. ;
* Guarantor for service quality and contractual Service Level Agreement. ;
* Force of proposal for the improvement and the productivity of the Production
* Financial management
* Negotiations for additional benefits
* Functional management teams (30 people) ;
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Carrefour
- Consultant
Massy
2008 - 2008
on temporary posting at Rabat (Morocco) - EDS - Carrefour Account
On secondment for 3 months to Morocco (Rabat) within EDS location in order to implement resources, governance, process and procedures necessary to deliver Production services.
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Carrefour
- Consultant
Massy
2008 - 2008
on temporary posting at Rabat (Morocco) - EDS - Carrefour Account
On secondment for 3 months to Morocco (Rabat) within EDS location in order to implement resources, governance, process and procedures necessary to deliver Production services.
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JCDecaux France
- Service Delivery Executive
Neuilly-sur-Seine
2006 - 2008
In charge of delivery management for JC-DECAUX (Infrastructures, applications et, from February 2007, implementation of CYCLOCITY services - VELIB).
* Operation Manager on Client datacenter with 900 servers (650 Windows, 250 UNIX/LINUX) and 60 business applications + management of a team of 80 people divided mode, dedicated on customer's site and co-located on supervision and administration from EDS location.
* Delivery Manager ;
* Organization of daily and weekly operational, technical and security projects committees and steering committees. ;
* Design and realization of the reporting / monitoring of Service quality indicators ;
* Guarantor for service quality and contractual Service Level Agreement. ;
* Force of proposal for the improvement and the productivity of the Production
* ITIL processes implementation
* Financial management ;
* Guarantor of the financial management of the account ;
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JCDecaux France
- Service Delivery Executive
Neuilly-sur-Seine
2006 - 2008
In charge of delivery management for JC-DECAUX (Infrastructures, applications et, from February 2007, implementation of CYCLOCITY services - VELIB).
* Operation Manager on Client datacenter with 900 servers (650 Windows, 250 UNIX/LINUX) and 60 business applications + management of a team of 80 people divided mode, dedicated on customer's site and co-located on supervision and administration from EDS location.
* Delivery Manager ;
* Organization of daily and weekly operational, technical and security projects committees and steering committees. ;
* Design and realization of the reporting / monitoring of Service quality indicators ;
* Guarantor for service quality and contractual Service Level Agreement. ;
* Force of proposal for the improvement and the productivity of the Production
* ITIL processes implementation
* Financial management ;
* Guarantor of the financial management of the account ;
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RTE - Réseau de transport d'électricité
- Service Delivery Executive
Puteaux
2006 - 2006
Reorganization of governance and reporting to optimize costs, while ensuring the quality of service, SLA compliance and Client satisfaction
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RTE - Réseau de transport d'électricité
- Service Delivery Executive
Puteaux
2006 - 2006
Reorganization of governance and reporting to optimize costs, while ensuring the quality of service, SLA compliance and Client satisfaction
-
Société Générale
- Service Delivery Executive
PARIS
2004 - 2006
In charge of service delivery for Société Générale account (Team of 70 people)
* Production manager 24/7
* 400 servers (Messaging and Office services) ;
* Management of Service Level Agreement - Reporting ;
* Resource management ;
* Operation improvement plan
* Financial follow-up ;
* Establishment of the Organization (team 24/7 operation) and project team ;
* deployment of ITIL processes ;
-
Société Générale
- Service Delivery Executive
PARIS
2004 - 2006
In charge of service delivery for Société Générale account (Team of 70 people)
* Production manager 24/7
* 400 servers (Messaging and Office services) ;
* Management of Service Level Agreement - Reporting ;
* Resource management ;
* Operation improvement plan
* Financial follow-up ;
* Establishment of the Organization (team 24/7 operation) and project team ;
* deployment of ITIL processes ;
-
Société Générale
- Project Manager
PARIS
2003 - 2004
* 1. Responsible for the transition project to transfer IT services management to EDS Delivery team. ;
* 3 months of reversibility (recovery environment / setting up teams / bevels / PAQ / definitions and implementation of ITIL processes...) ;
* Recruiting resources (70 people) ;
* Establishment of operation team (help desk + monitoring + N1) 15 people in 24/24.
* 1. Project Manager for Delivery in the pre-sale of the Société Générale outsourcing contract team ;
* Construction and validation for operational and economic delivery model ;
* Active participation in preparation and presentation of oral show of pre-sale team. ;
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Société Générale
- Project Manager
PARIS
2003 - 2004
* 1. Responsible for the transition project to transfer IT services management to EDS Delivery team. ;
* 3 months of reversibility (recovery environment / setting up teams / bevels / PAQ / definitions and implementation of ITIL processes...) ;
* Recruiting resources (70 people) ;
* Establishment of operation team (help desk + monitoring + N1) 15 people in 24/24.
* 1. Project Manager for Delivery in the pre-sale of the Société Générale outsourcing contract team ;
* Construction and validation for operational and economic delivery model ;
* Active participation in preparation and presentation of oral show of pre-sale team. ;
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Bouygues Telecom
- Project Manager
Meudon
2003 - 2003
* Development of the specification ;
* Analysis and qualification of technical and organizational bidders responses ;
-
Bouygues Telecom
- Project Manager
Meudon
2003 - 2003
* Development of the specification ;
* Analysis and qualification of technical and organizational bidders responses ;
-
HP
- Acccount Delivery Executive
COURTABOEUF
2002 - maintenant
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BOUYGUES TELECOM
- Project Manager
Meudon
2001 - 2003
-
BOUYGUES TELECOM
- Project Manager
Meudon
2001 - 2003
-
Bouygues Telecom
- Department Manager
Meudon
2001 - 2002
``Methods and process'' in charge to organize and optimize Production in terms of quality of service and lower costs
-
Bouygues Telecom
- Department Manager
Meudon
2001 - 2002
``Methods and process'' in charge to organize and optimize Production in terms of quality of service and lower costs
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IBM GLOBAL SERVICES
- Service Manager
Bois-Colombes Cedex
2000 - 2001
Service Manager of Altis Account and functional management team (45 people).
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IBM GLOBAL SERVICES
- Service Manager
Bois-Colombes Cedex
2000 - 2001
Service Manager of Altis Account and functional management team (45 people).
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IBM
- Change Manager
Bois-Colombes
1999 - 2000
In charge of coordination of projects & changes to anticipate Y2K without any impact for service delivery
-
IBM
- Change Manager
Bois-Colombes
1999 - 2000
In charge of coordination of projects & changes to anticipate Y2K without any impact for service delivery
-
IBM Global Services
- Manager Department
Bois-Colombes Cedex
1997 - 1999
analysts of the sectors operating banking and retail
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IBM Global Services
- Manager Department
Bois-Colombes Cedex
1997 - 1999
analysts of the sectors operating banking and retail
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Center of Marne La Vallée
- Manager
1995 - 1997
command Center of Marne La Vallée, in charge of monitoring all Clients infrastructures hosted in France, for all components (servers, applications, network) 24h/24 and 7d/7.
AXONE
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Center of Marne La Vallée
- Manager
1995 - 1997
command Center of Marne La Vallée, in charge of monitoring all Clients infrastructures hosted in France, for all components (servers, applications, network) 24h/24 and 7d/7.
AXONE
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IBM Global Services
- Manager
Bois-Colombes Cedex
1994 - 1995
for International network Help Desk team at Marne La Vallée
-
IBM Global Services
- Manager
Bois-Colombes Cedex
1994 - 1995
for International network Help Desk team at Marne La Vallée
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AXONE
- Manager
1993 - 1994
for AS/400 and VSE environments & disaster recovery support teams at Collegien
-
AXONE
- Manager
1993 - 1994
for AS/400 and VSE environments & disaster recovery support teams at Collegien
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IBM
- Change/Incident/Problem manager
Bois-Colombes
1991 - 1993
Change/Incident/Problem manager of Marne la Vallée Datacenter
-
IBM
- Change/Incident/Problem manager
Bois-Colombes
1991 - 1993
Change/Incident/Problem manager of Marne la Vallée Datacenter
-
Corbeil-Essonnes Datacenter
- Change & Problem manager
1988 - 1991
-
Corbeil-Essonnes Datacenter
- Change & Problem manager
1988 - 1991
-
Corbeil-Essonnes Datacenter
- Change & Problem manager
1985 - 1988
Manager of operating system and application team at Corbeil-Essonnes datacenter
-
Corbeil-Essonnes Datacenter
- Change & Problem manager
1985 - 1988
Manager of operating system and application team at Corbeil-Essonnes datacenter
-
Corbeil-Essonnes
- Operator of operating
1979 - 1985
system and application environments MVS (IMS, JCL) and IMS user support.
* 1. Operator for APL & VM environments ;
* 1. Technical Support Technique for VM environments. ;
-
Corbeil-Essonnes
- Operator of operating
1979 - 1985
system and application environments MVS (IMS, JCL) and IMS user support.
* 1. Operator for APL & VM environments ;
* 1. Technical Support Technique for VM environments. ;
