Gateway Communications (a Vodafone company)
- Head Of Global Customer Support
2006 - maintenantIT and Telecoms (incl. Carrier) sourcing/outsourcing company focused on the high growth market in Africa (with as backbone an extremely large Satellite Infrastructure).
- Manage all aspects of the worldwide carrier Operations (including 24/7)
- SPOC for requirements of operations systems (including all CRM, TT and advanced monitoring)
- Full strategic, budget-, people and technical mngt responsibility
Belgacom International
- Manager International QOS Center and Service Manager
1995 - 1996The company owning a worldwide Telecommunications Network provides Voice, Data and Signalling services (Carrier with Mobile and Fixed Operators)
Roles
-Operations Management (Operations Center 24/7): dept. and people mngt
-Specified Requirements for CRM, Trouble Ticketing (Incidents and Problems) and Monitoring Systems
