Mes compétences :
CRM
Sales
Hotels
Gestion de projets
Intégration
Management d'équipe
Support utilisateurs
Salesforce.com
Entreprises
AccorHotels
- Saleforce Global Administrator
Paris2013 - maintenant
AccorHotels
- Projet Manager Sales Efficiency
Paris2012 - 2013
Accor UK & Ireland
- Accor Sales Application Manager & Business Analyst
Paris2008 - 20121. Objectives
Objectives include:
* Sales performance reporting and analysis to provide executive summaries
* Ensuring a sales administration role for the Director and ensure coordination with the Heads of Departments on these matters.
* Ensuring the integrity and reliability of the Accor Sales Application Database within the UK.
* Efficient organisation and management of full training for all potential ASA users.
* Regular and systematic checks and follow-up to ensure the correct use of the ASA tool.
* Provide the regular and relevant reporting based on data in ASA.
* Unique point-of-contact for all ASA related issues and communication (both locally and centrally).
2. Main duties
Looking after all UK ASA users, both sale managers and hotels:
• ASA Training and ASA refresher, for ASA Sales.
• ASA support and Helpdesk, for ASA Sales.
• Ensure good ASA knowledge and usage by both sales manager and hotels.
• Informing user of any Accor process involving ASA (e.g. Key account, RFP, tracking …) and ensure they are perfectly understood and respected.
ASA Sales Administration, Database management and Maintenance of client Database duty:
• Control and manage the ASA logins, and security access.
• Supervise the account codification.
• Supervise the proper loading of our commercial offers, especially during the re-contracting period.
• Perform regular and random check controls concerning the quality of the data in ASA. (e.g. no duplicates, wrongly declared figures, lack of qualification, …
Accor UK & Ireland
- Leisure Sales Coordinator
Paris2007 - 2008• Achieved set targets of revenue for UK & International hotels
• Negotiated Group Contracts (Tour Series and Ad Hoc) to be sent to clients
• Handled all group enquiries and load them in ASA (ACCOR Sales Application)
• Supported Sales Manager in 20-30 key accounts through day to day sales activities
• Developed and targeted business on priority hotels with focus on France, Germany and Belgium
• Assisting with coordinating and attending Travel Trade Fair & other Shows
Demarquette Fine Chocolates (London)
- Shop Manager
2006 - 2006Shop Manager (Temporary Contract)
· Developed and implemented a training programme for two boutique assistants, providing high-levels of customer service at all times
· Handled cash reconciliation and monitored stock levels
· Maintained product displays, ensuring a fresh presentation at all times
· Assisted with processing of telephone mail orders
· Reported on customer feedback and worked closely with the production team
· Contacted hotels, restaurants and catering companies promoting brand and products
PMS International (Barcelone)
- International Operations Consultant
2005 - 2005International Operations Consultant / Shipping Administrator
(First private Spanish investor in Algeria in the steel, metallurgical and railway sectors)
· Assisted the Documentation and Traffic Manager
· Coordinated shipping of products, handling standard traffic and shipping documentation and administered international delivery procedures
· Issued letters of credit, commercial invoices and letters of commitment for dangerous products, including loading instructions
· Prepared contracts of carriage with a Maritime and Transit company
· Produced Declarations of Export and Certificates of Origin for Chamber of Commerce
· Various other administrative procedures relating to shipping protocols
Mercure
- Team Leader
Paris2005 - 2006Front Office Team Leader
· Managed team of 4 receptionists during shifts, prepared shift handover and checked guests in and out
· Handled cash reconciliation, billing control and dealt with petty cash flow
· Recorded guest reservations, allocated rooms and controlled VIP arrivals
· Ensured all guest’s needs were met and resolved customer complaints
