Ronan KIRWAN

En résumé

Entreprises

• TRIUM - ADMINISTRATIVE ASSISTANT

  2013 - 2013 MY RESPONSIBILITIES:
  * I aided the programme managers in every aspect of the course.
  * I supported the administrative side of the TRIUM program as well as other programs
  within HEC.
  * I assisted TRIUM participants, professors, and staff during the module with any matters
  that arose; from academic to general, every-day issues.
  * I prepared all documents and course information, both hard copy and electronic,
  before, during and after the module, for the professors and participants.
  * I trained four interns to use the HEC Webcast software. I then organised their
  schedules and supervised their work during the module.
  
  MY ACHIEVEMENTS:
  * I took on a substantial percentage of the Programme Manager's workload, ensuring
  that she was able to prioritise the most important tasks.
  * I was afforded the opportunity to gain some real Project Management experience,
  with managerial functions.
  * I compiled an 80 page ``Welcome Document'' for the participants which comprised
  of every detail relating to the module; including Professor Bios, subject synopses, travel
  details, and tourist information.

• PRECIA MOLEN IRELAND - MARKETING & SALES ASSISTANT

  2012 - 2012 MY RESPONSIBILITIES:
  * I was in charge of the design of several marketing campaigns that were due for the
  end of the summer.
  * I organised all the sales, marketing and contact information for the company into a
  company and industry specific system.
  * I liaised with the Managing Director and General Manager during the internship.
  * I worked with the IT team when organising the company's internal customer
  information.
  
  MY ACHIEVEMENTS:
  * I mastered the Microsoft Publisher software, which I used on a daily basis for
  Marketing and Sales tasks.
  * I ensured that the General Manager would be able to access any customer by
  organising their information on the cloud and in paper.
  * My marketing mail campaign attracted many new big-name clients, who were
  interested in getting their equipment serviced or purchase new equipment.

• PENNEYS IRELAND (PRIMARK) - SERVICE LEADER

  2011 - 2012 MY RESPONSIBILITIES:
  * I led a team of between 15 and 30 people per shift. ;
  * I monitored the money in the cash registers regularly. ;
  * I liaised with my managers to ensure their targets were met.
  * I utilised my staff in the most efficient way possible taking many factors into account
  when deciding.
  
  MY ACHIEVEMENTS:
  * My communication skills improved daily in this position as it was imperative that I
  communicated clearly with my staff.
  * I learned how to manage a large team, in a fast-paced and mentally challenging environment.
  * I participated in many different roles within this position, which afforded me the opportunity to improve my customer service, leadership, decision-making and delegation skills.

• PENNEYS IRELAND (PRIMARK) - SALES ASSISTANT

  2011 - 2011 MY RESPONSIBILITIES:
  * I was involved in stock control and management. ;
  * I was responsible for processing cash and card payments.
  * I aided the management to ensure everything ran smoothly.
  * I assisted customers with queries with a high standard of customer service.
  
  MY ACHIEVEMENTS
  
  * I learned basic aspects in relation to inventory management and merchandising.
  * I was trained on a touch-screen, interactive cash register.
  * I improved my customer service skills exponentially while in this position.

Formations

• NEOMA BUSINESS SCHOOL (Reims)

  Reims 2012 - 2014 Diplôme d'Etudes Supérieurs Européennes en Management
  
  All classes taught and examined in French. Thesis also completed in French.

• Dublin City University (Dublin)

  Dublin 2010 - 2012 Honours Bachelor's Degree
  
  Global Business and French

• Maynooth Post Primary School (Maynooth)

  Maynooth 2005 - 2010 Leaving Certificate

Réseau

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