Mes compétences :
Coaching
Communication
Marketing
Expérience utilisateur
Parcours clients
Webmarketing
Fidélisation client
KPI
Entreprises
Skf
- Responsable Marketing et Expérience Client
Montigny-le-Bretonneux2019 - maintenant
SKF
- Responsable e-Business et Marketing
Montigny-le-Bretonneux2016 - 2019
SKF
- Customer Experience Manager
Montigny-le-Bretonneux2010 - 2016Definition & Implementation of Customer Experience Management program.
This program aim to collect "Voice of Customers" and integrate it efficiently in global & local sales development activity plans (25 countries, 15 languages, Net Promoter Score, Strategic Accounts...)
