-
ING Belgium SA/NV
- Team Manager @Infrastructure Systems Services - SOS, Integration, Middleware & Tooling at ING
2015 - maintenant
-
ING Belgium SA/NV
- Team Manager of CBS SeDC CBS Channels OMR
2010 - 2014
* Team manager i Commercial Banking Services - Service Delivery Order management & reporting + Channels (FTP LV & Isabel)
* Team management of internal and external HR (11 internals, 3 externals) - Management in Change strategy (decommissioning of existing applications and channels) ;
* RCM (Resource Capacity management) ;
* Establish a formal link with Solution delivery team ;
* Financial control (MIS, MTP), licences management ;
* In the lead at SeDC side for SDC implementation projects (CDC, TDC) + new test environments (T+, IOTA) ;
* Continue and reinforce PMM (Lean) best practices ;
* Actively participate in Scrum implementation - role in Scrum team, motivating and get engagement of the team ;
-
ING
- Manager
2010 - 2012
Manager of CBS SeDC CBS Channels (WHC)
* Team management of internal and external HR (17 internals, 5 externals) ;
* Implementation of PMM (Performance Management Method): daily whiteboard, weekly review&planning meetings ... ;
* External contracts management ;
* Management of Knowledge management with an external party ;
* Financial control (MIS, MTP)
* Preparation phase of the CDC implementation ;
* Followed training in PNL + Management advanced program ;
-
ING
- Project Officer
2010 - 2010
* Assist team leader into realization of the strategy into well defined organizational change management, resource management and vendor management processes and methodologies
* Assist team leader in organisation of the team (selection interviews, ...)
* Creation and management of periodic reports ;
* Communication: portfolio evolutions, Intranet flash ;
* Establish and maintain working relationships across the IT organization (Service Delivery, Infrastructure teams)
* Establish and maintain relationships with the Business
* Participate in and support process improvement initiatives
* Requirement management for BE business enhancements (+ coordination during execution)
-
ING
- Project Officer/Controlling PMO
2008 - 2009
Controlling PMO - Wholesale Channels/SoDC
* Coordinate the creation of the entire collection of change within the domain Wholesale Channels BE - Maintenance of Project portfolio
* Creation and management of periodic reports ;
* Communication: portfolio evolutions, Intranet flash ;
* Assist team leader into realization of the strategy into well defined organizational change management, resource management and vendor management processes and methodologies
* Establish and maintain working relationships across the IT organization, especially with Release Manager
* Establish and maintain relationships with the Business
* Participate in and support process improvement initiatives (CAB, Clarity task force)
* Assume coherence for Compliance (reporting's like SOX and resource lists, control of resources profiles)
* Helps and supports the whole organization Wholesale channels BE - Assists team leaders for external contracts management
-
ING
- Project Officer/Controlling PMO
2008 - 2009
+
* Coordinator for VMO relations (contracts follow up, fixed price contract establishment, ...)
* Coordinator for HR Externals relations (renewals, suppliers relations, ...)
* Quality Cup Coordinator (motivation of teams, Intranet article, ...) + Spoc for Communication
* Requirement management for BE business enhancements (+ coordination during execution) ;
-
ING
- Team Manager
2007 - 2007
* Team management of internal and external HR ;
* Establish a formal link with the whole team Mass Channels ;
* External contracts management ;
* HR management (objectives, follow-up, crisis management,...) ;
* Establish bases of (trans)Formation plan 2011 horizon ;
* In charge of planning for KIC/KOC team and helps organizing projects follow up. ;
-
ING
- IT Account Manager - Channels
2005 - 2007
Link between Business and IT, in charge of Startup&Initiation project phases.
- Mainly dedicated to Wholesale domain like FTP, Corporate customers implementations, WeB FI.
- In charge of planning for KIC/KOC team and help organizing projects follow up.
- Retail projects Initiation&follow up: Renewal ATM infrastructure, implementation of a monitoring/reporting tool (Moniforce).
- Often oriented to projects with high Infrastructure impacts and/or projects with collaboration with an external partner.
-
ING
- Domain architect - Private Banking
2004 - 2005
Standardisation of Architecture (Development infra alignment)
Consultancy for technical and application architecture
-
ING
- IT Account manager (Securities, Private Banking, ...)
2002 - 2004
BAS - IT Business Expert (Securities, Private banking, Financial Market, IIM)
Account Management, Start up, Initiation, prioritisation & follow up for projects/S.E. with System Engineering impacts (Infra)
SPOC in IT department for Business Experts and Business. Link with System Engineering teams (Infra)
-
ING
- Account Manager
2002 - 2002
SPOC for all demand from Business to System Engineering/IT Operational
Business: Private banking, IIM, HR, DWH
Start up, coordination & follow up
-
ING
- Team manager - Finance controller IT systems
2001 - 2001
Finance controller for System Engineering/IT Operational Division (MTP, Budget, Orders) ;
- External contracts management (HR) ;
- Implementation of external work follow-up process ;
-
ING
- Head of Support team
1998 - 2000
Head of Support team for Division Architecture-Support-Operations (INFRA) - Division staff: 650
(On Staff of Level 2 within IT Department)
- Finance controller (MTP, Budget follow-up)
- HR management (helping level 2) ;
- Team management of 7 internal HR (IT Centre Administration, Demand administration, HR administration, timesheets administration) ;
- Change agent for Reengineering process
- Ombudsman ;
-
BBL
- Informatics Coordinator
1992 - 1998
Support and Advice to end-user (technical & functional) ;
- PC infrastructure management
- Project leader for PC rollout (2000 units) ;
- Analysis of roles & functions in Support and Advice for decentralized end-users ;
-
BBL
- Users Support
1990 - 1992
Software support to end-users ;
- Help the Business for preparing their IT annual budget ;
- Organisation & coordination of PC rollout ;
-
BBL
- Analyst-programmer
1985 - 1989
Memovirement (giromemo) application development ;
- Analysis, development and support of application Cards (multifunction cards project) ;
- Relationship with Banksys Organisation (IT) ;
-
BBL
- Analyst-programmer
1984 - 1984
Memovirement (giromemo) application development ;
- Detached at Banksys as Test analyst and tester ;
-
ZIEGLER S.A.
- Analyst/Programmer
1982 - 1984
(Carriage enterprise)
- Analysis & development Invoicing System
Computer
- COBOL ;
