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Morgan HAMMAMI

Paris

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En résumé

Morgan is an Accenture Consultant with a 5-year-experience+ in Digital Strategy & Transformation programs for Large Industries (Marketing, Sales & Customer Service) as Business Analyst & CRM Manager. He worked for programs in Retails, Products and Energy & Utilities.

Morgan is Enterprise Architect (TOGAF 9) and Salesforce.com certified.

Mes compétences :
Salesforce
Gestion de la relation client
Stratégie digitale
Business Transformation
Organisation
Conseil en management
Business Consulting

Entreprises

  • Accenture - Consultant

    Paris 2010 - maintenant Areas of expertise:
    - Digital Strategy Definition (Digital Business Models, New Product Offerings, Organization & Process alignment, Time-To-Market optimization)
    - Digital Transformation Programs (Marketing, Sales, Customer Service & Field Service driven with Salesforce.com and requiring high-level integration with IT Landscape)
    - Customer Experience & Customer journey (from Business processes to general design definition)
    - Transformation Project Methodologies in line with highly competitive markets’ agility & flexibility requirements
    - Team Management (with high sensitivity & understanding of Y & Z Generations’ behaviors)

    Main project types:
    - Involved in large digital transformation programs from Business Process Definition (Marketing, Sales & Customer Service) and Functional Design mainly with Salesforce.com.
    - Involved in Merger projects

  • BNP PARIBAS - Risk Management Engineer (Internship)

    Paris 2010 - 2010

  • Orange Business Services - Trading Solutions - IS Project Manager (Internship)

    Paris 2009 - 2009

Formations

Pas de formation renseignée

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